On June 3, 2016, Governor Baker signed An Act to Improve Public Records into law. Many of the provisions in the new law will take effect on January 1, 2017. Part of the new law requires school districts to identify the main contact (identified in the law as a Records Access Officer or RAO) for the public to use when making a request to access public records.The contact information for the RAO must be posted conspicuously, including on the agency's or municipality's website, if available.
The RAO has a duty to:
- Coordinate the agency's or municipality's response to requests for access to public records;
- Assist individuals seeking public records in identifying the records requested;
- Assist the custodian of records in preserving public records; and
- Prepare guidelines that enable requestors to make informed requests.
The Records Access Officer for the Holliston Public Schools is Susan Kustka, Ed.D., Superintendent of Schools. Requests for Public Records should be made in writing and sent to Dr. Kustka either via email (firstname.lastname@example.org) or via US Mail to:
Susan Kustka, Ed.D.
Superintendent of Schools
Holliston Public Schools
370 Hollis Street
Holliston, MA 01746
Communications Protocol and Problem Resolution Procedures
Effective home-school communication is essential to each student’s academic success and social-emotional wellness. In addition, input from parents, students and the community ensures that your schools are responsive to the needs of our community. Recognizing that it can be challenging for our community members to know to whom input, questions or concerns should be directed, we have developed the following communications protocol to serve as a guide.This chart is designed to help parents, students and community members connect with the appropriate staff and understand who is responsible for answering questions or resolving issues or concerns. This protocol is built on the foundational assumption that answers to questions or resolutions to problems are best found at the level closest to the issue or concern. In most cases, it is the classroom teacher or specialist at the school who should be the first person to whom a question or concern is directed.
Under ordinary circumstances, all inquiries should be acknowledged or responded to within 24 business hours by telephone or email, depending on the medium of inquiry. If an inquiry is only acknowledged (if, for example, additional research is required before a complete response can be made), the acknowledgement should also include a reasonable date by which a complete response should be forthcoming. If you are not satisfied with the outcome/response that you receive, you may elevate your concern to the next level contact, until the contact list for your topic has been exhausted.